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Frequently
Asked
Questions

Please check our Frequently Asked Questions

What is Fiber broadband?

Fiber optics broadband is the type of broadband connection which uses optical Fibers to transmit and receive data or signals. Fiber optic cabling allows data to travel through tiny tubes at the speed of light.

Why get Fiber?

Fiber provides a reliable, consistent experience even at peak hours.


1. Reliability

Fiber provides a great experience with consistent speeds and no buffering even at the busiest time of day.


2. Capacity

Dedicated capacity for multiple devices to watch, listen, play, post, work, and chat all at the same time, without any loss of quality.


3. Fastest speeds

The faster your connection, the faster data moves through it. Which means you can do more in lesser time.

Whom should I contact to get broadband services? How do I apply for a Fiber broadband service?

You can contact the telecom operator of your choice and apply for a Fiber connection.

How can I check if the service is available in my area?

You can check Fiber availability in your area through using the Fiber checker feature on our website. If Fiber is not available, submit a request to your preferred telecom operator.

Who do I reach out to if I'm having trouble with my Fiber Broadband service?

If you are having trouble with your broadband, please contact your telecom operator, as they are responsible for all broadband service-related inquiries. BNET is a wholesale company and is solely in charge of managing and developing Fiber infrastructure in the Kingdom.

How do I change or find out my Fiber installation appointment date or time?

You can find out about your Fiber installation appointment details such as date and time, with your telecom operator.

I would like to report a damaged network for health and safety.

Please proceed to the Contact Us page for further information on how to report any damaged networks for health and safety matters.
 

How can I give feedback on BNET service delivery teams?

Please proceed to the Contact Us page for further information on how to submit feedback related to our service delivery teams.

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Contact Us

Contact us in case of concerns, queries and issues regarding our services.

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Check Fiber Availability

We make it easy for you to check if your area has fiber connectivity.

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