Looking For Support? Please read our guideline below for better assistance.

Contact service provider for:

  • Concerns about service speed, service charges and service disruption or problem.
  • Queries about broadband packages, offers, or service upgrades.
  • Queries about BNET technical support and appointments.
  • Queries about fiber coverage in your area.
  • Switching from current operator/service provider to another, as a relocation of services.
  • Address relocation for the same service.
  • New order or cease of existing service.

Contact BNET for:

  • Reports on damage of any BNET’s equipment that can cause safety issues.
  • Damages of BNET’s cabinet or unattended cabinets with open doors.
  • Issues with BNET’s technicians or contractor’s identification.
  • Reports on BNET technicians or contractor’s behavior.
  • Issues of driving or parking by one of BNET’s technicians due to one of BNET vans (provide the vehicle’s registration number).

If you have recognized your issue to be BNET related from the above points.

Contact BNET

Please check our Frequently Asked Questions

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What is fiber broadband?

Fiber optics broadband is the type of broadband connection which uses optical fibers to transmit and receive data or signal. Fiber optic cabling allows data to travel through tiny tubes at the speed of light.

Why get fiber?

Fiber provides a reliable, consistent experience even at peak hours.

1. Reliability

Fiber provides a great experience with consistent speeds and no buffering even at the busiest time of day.

2. Capacity

Dedicated capacity for multiple devices to watch, listen, play, post, work, and chat all at the same time, without any loss of quality.

3. Fastest speeds

The faster your connection, the faster data moves through it. Which means you can do more in lesser time.

Whom should I contact to get broadband services? How do I apply for fiber broadband service?

You can contact the service provider of your choice and apply for a fiber connection.

How can I check if I have service in my area?

You can check fiber availability in your area through using the fiber availability feature on our website, if fiber is not available, submit a request from your preferred service provider.

If I am having trouble with broadband, whom should I call?

If you are having trouble with your broadband, please contact your service provider, as they are responsible for all broadband service related inquiries. BNET is a wholesale company and is solely in charge of managing and developing the fiber infrastructure in the Kingdom.

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