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Frequently
Asked
Questions

Please check our Frequently Asked Questions

What is fiber broadband?

Fiber optics broadband is the type of broadband connection which uses optical fibers to transmit and receive data or signal. Fiber optic cabling allows data to travel through tiny tubes at the speed of light.

Why get fiber?

Fiber provides a reliable, consistent experience even at peak hours.

1. Reliability

Fiber provides a great experience with consistent speeds and no buffering even at the busiest time of day.

2. Capacity

Dedicated capacity for multiple devices to watch, listen, play, post, work, and chat all at the same time, without any loss of quality.

3. Fastest speeds

The faster your connection, the faster data moves through it. Which means you can do more in lesser time.

Whom should I contact to get broadband services? How do I apply for fiber broadband service?

You can contact the service provider of your choice and apply for a fiber connection.

How can I check if I have service in my area?

You can check fiber availability in your area through using the fiber availability feature on our website, if fiber is not available, submit a request from your preferred service provider.

If I am having trouble with broadband, whom should I call?

If you are having trouble with your broadband, please contact your service provider, as they are responsible for all broadband service related inquiries. BNET is a wholesale company and is solely in charge of managing and developing the fiber infrastructure in the Kingdom.

How do I change or find out my fiber installation appointment date or time?

You can find out about your fiber installation appointment details such as date and time, with your service provider.

I would like to report a damaged network for health and safety.

Please proceed to the Contact Us page for further information on how to report any damaged networks for health and safety matters.

How can I give feedback on BNET service technicians?

Please proceed to the Contact Us page for further information on how to submit feedback related to our service technicians.

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Contact Us

Contact us in case of concerns, queries and issues regarding our services.

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Check Fiber Availability

We make it easy for you to check if your area has fiber connectivity.

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